So we needed to send a large sum of money (£4000) from our account to someone elses. We logged on to the account, and tried to do this. We were advised that this would take four or five days. We wanted to ensure payment was quicker than that, so we phoned them. At this point we were asked for a password for the account. We never set up a password, so we advised them of this, and said that we would happily go through any other security. We were transferred to the security department, who then took us through a further set of questions, were we were more than capable of answering all sorts of questions about the account activity etc. The final question was “What is your password”. Again, we advised that we never had one, and that this was the reason for the call. The gentleman then said that he couldn’t help without the password. Mrs Plug mentioned the amount of money in the account, at which point the gentleman at the bank advised us not to give him any more details. The call was terminated when he advised us to go to a branch with id. We then decided to log back on to the account online, at which point we realised that he had suspended the account for 24 hours. During this 24 hours, the bank will phone us. However, they have our old phone number which is now dead, we do not have a new landline yet, and they will not accept a mobile, and even if they did, we need the password that doesn’t exist. In order to get this set up we need to wait for a letter, which will need to be sent to our old address and redirected to our new address. On doing that, we will then need to phone up and rearrange things. Mrs Plug will, this afternoon, be paying a visit to the branch with ID, and I assume a stern manner. I dislike the Halifax bank, and once this is sorted out, I shall be closing all of our accounts with them, assuming of course that I do not need a password to do this.
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