The winter is almost certainly here now, and heating is turned on to take off the chill. We have a problem with our phone and TV service, which has been getting increasingly worse. I have always defended Virgin Media for their service, and we have rarely had any serious problems. However, I can really do without a phone dying on me at the moment. after hanging on hold for about half an hour, I was of course ready to kill. Three songs...in fact three half songs were on strict rotation. One of them was the Kooks....this is nothing short of torture on a par with Guantanamo bay in my very humble opinion. Eventually, I received some relief in the form of a young lady who I believe may have been speaking from another country. I always try my hardest to speak about local issues when speaking to a an International Call centre...I feel it helps to integrate. Anyway..I digress. After a series of intense and fraught interview type questions, we established that the lack of ring tone on my phone, and the huge pixelation and freezing of the picture on my television service was, indeed, indicative of a problem. The young lady advised me that not only was there a problem on the line, that it could be a serious fault. This was good to hear. We agreed that a course of action that involved a cure for my phone based malaise might be sensible. In the end, we booked an engineer. We bade eachother a tearful goodbye, and yes...I think we had a little connection there. Ironically, within ten minutes of saying goodbye, both services were fully restored. I love life sometimes.
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